General terms and conditions

Welcome to Sushi Maya website. Please read these terms and conditions carefully before ordering any meal from our site. Upon your acceptance of our terms and conditions stated here, please continue shopping with us.

General Information

“Sushi Maya” is a legal entity and its website sushimaya.pt owned and operated by AVIVO & SHERCHAN LDA. The company registration NIF number is 518492583. Customer who transfers the order on sushimaya.pt website and identifies itself by entering personal data, makes a consumer agreement. By accessing our site and placing an order you agreed to be bound by these terms and conditions.

Terms and conditions are drawn up under EU legislation. In a case of dispute, the parties will try to resolve disputes through negotiations. Otherwise, the case shall be examined by the Court, under the EU legislation.

The subject of Agreement.
1.1. The subject of the Agreement consists of the product presented at “Sushi Maya” website and this product delivery service to your desired location, whereby you pay in advance.
1.2. At any time, the service provider has the right to make any sort of changes at sushimaya.pt service.
1.3. The service provider has the right to change unilaterally the terms of the Subject of

Agreement and it is not obliged to notify the service user.

2. The service provider’s obligations.
2.1. To get and proceed customer order (if there are enough in stocks).
2.2. The delivery time is an average of 30 min -1 hour after receiving an order.
2.3. Take care of the user’s data protection.
2.4. If delivery of the product to the specified address is not carried out due to reason related to “Sushi Maya”, the amount will be refunded to the customer as a non-cash payment within 2 working days.
2.5. Provide customers with a product made in compliance with quality, sanitary, and hygienic norms.

3. The customer’s obligations.
3.1. Provide accurate data to “Sushi Maya” (name, surname, address, telephone number, and e-mail).
3.2. Timely get an order from the representatives of “Sushi Maya”.
3.3. Make non-cash payments with their bank card.
3.4. On the website carefully read the product’s ingredients and in case of special allergies, check the composition of a dish with representatives of “Sushi Maya” to avoid any possible allergic reactions. In the case of allergies, the whole responsibility lies with the consumer.

4. Order and payment.
4.1. The customer has to choose the product/s, which will be automatically allocated in the basket.
4.2. The customer has to log in or register. Thereafter the personal “profile” page will be opened. It is desirable to verify the personal information on the “profile” page ( i.e.only the current mobile number should be indicated).
4.3. By returning to the shopping bag, the customer should click on the “Buy” column. The payment page will appear.
4.5. The customer has to choose the method of payment, in case of non-cash payment credit/debit card must be used, and in case of cash payment.
4.6. Additional information graph’s filling is not mandatory. Optionally, customers can specify the details related to the address (eg entrance door code), dish, or the information required for the fulfillment of another order.
4.7. After making an order, the order confirmation message will be sent to the customer’s email.
4.8. On the website, mentioned prices include VAT.
4.9. On the website, mentioned prices may change over time.
4.10. A refund of money is carried out only in case of non-delivery of “Sushi Maya” service. The inaccuracy of the address or post-factum order cancellation by the customer, do not consider any kind of refund. Refunds can only be proceeded by returning to the same account or by refunding the amount directly to the person making the order.

5. Final Clauses.
5.1. If any of the points in the contract are inconsistent with the law, or in the case of the adoption of other legal acts, the contract is not revoked. The service provider takes responsibility for replacing the inappropriate item with a new one.
5.2. The titles of chapters in the contract are intended only to facilitate the reading of the text and do not have the essence of a legal definition.
5.3. The terms and conditions of a website apply equally to all customers.
5.4. Sushi Maya’s team cares about the quality of service. To improve our service, or for any other inquiries, advice or constructive feedback please email us. Email: or call us: 214087222

6. Cookie

Cookies policy

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they as essential for the working of basic functionalities of the website.

We also use third-party cookies that help us analyze and understand how you use this website, to store user preferences and provide them with content and advertisements that are relevant to you. These cookies will only be stored on your browser with your consent to do so. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Personal data processing policy

1. General
- This Policy defines the procedure for personal data processing and measures to ensure the security of personal data in AVIVO & SHERCHAN, LDA (hereinafter referred to as the Company) in order to protect the rights and freedoms of a person and citizen while processing his personal data.
- This Policy is a public document reflecting the Company’s views on the processing of information containing personal data of citizens.
- The policy is mandatory for all employees of the Company who have access to information containing personal data, as well as for persons working with information owned by the Company, in accordance with concluded agreements and contracts.
- The Policy applies to all personal data of entities processed in the Company’s information system using automation tools.
- The company and other persons who have access to personal data are required to comply with the confidentiality conditions in respect to them, namely, not to disclose (provide) to third parties and not to distribute personal data without the consent of the personal data subject,.

2. Principles and conditions for personal data processing
Personal data processing in the Company is carried out on the basis of following principles:
- legality and fair basis;
- restrictions on personal data processing by the achievement of specific, predefined and legitimate purposes;
- preventing the personal data processing incompatible with the collection purposes of personal data.
- preventing the personal data containing databases integration, processing of which is carried out for purposes incompatible with each other;
- processing only those personal data that meet the purposes of their processing;
- conformity of the content and amount of processed personal data to the stated processing purposes;
- preventing the processing of redundant personal data in relation to stated purposes of their processing;
- ensuring the accuracy, adequacy and relevance of personal data in relation to purposes of personal data processing;
- destruction or depersonalization of personal data upon the achievement of their processing purposes or in the event of no further need to achieve these purposes, if the Company cannot eliminate the admitted violations of personal data.
- The Company processes personal data only with the consent of personal data subject to the processing of his personal data;
- The Company does not process special categories of personal data relating to race, nationality, political views, religious or philosophical beliefs, health or intimate life.

3. Rights of personal data subject
The personal data subject makes a decision to provide his personal data and agrees to their processing freely, by his own will and in his interest. The consent to personal data processing may be given by personal data subject or by his representative in any form that allows to confirm the fact of its receipt.
The personal data subject has the right to receive information concerning the processing of his personal data. The personal data subject has the right to demand from the Company the qualification of his personal data, their blocking or destruction in the event that personal data are incomplete, outdated, inaccurate, illegally obtained or not necessary for the stated purpose of processing, as well as take legal measures to protect his rights.
Personal data processing in order to promote goods, works, and services on the market by making direct contacts with a potential consumer by means of communication means, and for the purposes of political agitation is allowed only with the prior consent of personal data subject. The said personal data processing is recognized to be carried out without the prior consent of personal data subject, unless the Company proves that such consent was obtained.
The Company is obliged to immediately stop, at the request of personal data subject, the processing of his personal data for the above purposes.

4. Ensuring personal data security
The purposes of information security are to minimize the damage from the implementation of information security threats and to improve the business reputation and corporate culture of the Company.
Information is an important asset of the Company and its protection is the responsibility of each employee admitted to processing it.
The protection of information containing personal data means the preservation of its confidentiality, integrity and accessibility.
The security of personal data processed by the Company is provided by the implementation of legal, organizational, technical and software measures necessary and sufficient to meet the requirements of EU legislation in the field of personal data protection.
Access to information containing personal data is provided only to persons who need it to perform official or contractual obligations in the minimum required amount.
For each information resource, a responsible person is designated responsible for providing access to it and effective operation of information protection measures.
The Company has developed and approved a package of documents on personal data protection.
The Company annually carries out the analysis of measures taken to protect personal data.

5. Final Provisions
Other rights and obligations of the Company as personal data operator are determined by the legislation of the EU in the field of personal data.
Company officials who are guilty of violating the rules governing personal data processing and protection are personally liable in accordance with the procedure established by EU laws.